Privacy Policy

Introduction

Critter Creek Property ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and applicants for our rental properties. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at crittercreekproperty.com, submit a rental application, or interact with us in any other capacity.

1. Information We Collect

Information You Provide

We may collect the following personal information when you submit a contact form, rental application, or communicate with us:

• Full name
• Email address
• Phone number
• Current and previous mailing addresses
• Social Security number (for credit/background checks)
• Employment and income information
• Rental history and landlord references
• Pet ownership information
• Any other information you voluntarily provide in messages or forms

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Referring website or search terms
• Device type and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and evaluating rental applications
• Conducting background and credit checks through authorized third-party screening services
• Communicating with you about available properties, application status, and lease matters
• Managing the landlord-tenant relationship
• Responding to your inquiries and messages
• Improving our website and services
• Complying with legal obligations under West Virginia and federal law

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

• Screening Services: We share application data with authorized tenant screening services to conduct background and credit checks.
• Service Providers: We may share information with third-party service providers who assist with property management, maintenance, payment processing, or email communications, under strict confidentiality obligations.
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when necessary to protect our rights or the safety of our tenants.
• Previous Landlords & Employers: We may contact references you provide as part of your application.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Sensitive information such as Social Security numbers is encrypted in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Approved applicants and current tenants: Information is retained for the duration of the tenancy and for a period of 3 years following lease termination.
• Denied applicants: Application data is retained for 2 years, as required for fair housing compliance.
• Contact form submissions: Retained for up to 1 year.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent for non-essential processing

To exercise these rights, please contact us using the information below.

7. Cookies & Tracking

Our website may use essential cookies to ensure proper functionality. We do not use advertising or third-party tracking cookies. If we implement analytics in the future, we will update this policy and provide appropriate notice.

8. Third-Party Links

Our website may contain links to third-party websites or services (such as payment processors or application portals). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

You may also reach us through our contact page.